Refund Policy

~ Last updated on: March 12, 2020

All sales are final, no refunds are provided due to the nature of digital downloadable products.

We stand behind all our products and your satisfaction with them is important to us. Due to the nature of digital downloadable products, there are no refunds or exchanges available for any product once purchased; however, if you have any concerns or problems with your download link or files, contact me immediately and I will do my best to resolve any issue, provide support, and/or replacement if absolutely necessary.

Additional non-returnable items:
  • Gift cards
  • Installable software Add-Ons including fonts, brushes, etc

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email to:
featherandsage[at]gmail[dot]com or via the Contact Form.

Please read the product details carefully before purchasing any of our products.

You may contact us directly if you have any issues, questions or problems with any of products.


Product Download & Delivery

All of our products available in our Shop, are instant downloadable digital files. This means no physical product will be shipped in association with your purchase.

After your purchase has been approved, we will process your order. Once your order has been processed you can access your digital product(s), and pull up your email receipt using the email address you provided when you placed your order. There, you will see a link to download the files associated with your purchase. By clicking the link, you will be directed to a download page.

If you have not received an email receipt, please check your Spam folder. If you still can't locate it, please contact us.