PAYMENT

I gladly accept all major credit cards, including Visa, MasterCard, American Express, Discover, Diners Club, and JCB, as well as PayPal for purchases made from this site. All payments are to be paid in US dollars.

 

Refunds and Exchanges

Due to the nature of digital products, there are no refunds or exchanges available for any product once purchased. If you have any concerns or problems with your download link or files, contact me immediately and I will do my best to resolve any issue, provide support, and/or replacement if absolutely necessary. Please read the product details carefully before purchasing any of our products.

 

PRODUCT DELIVERY

All products are instant downloadable digital files. This means no physical product will be shipped in association with your purchase.

 

TEMPLATE CUSTOMIZATION

All templates are created, and intended for you (the "buyer") to use, and customize yourself. If you need me to customize it for you, there will be an additional fee (turn around time varies depending on availability).

 

PRODUCT USER REQUIREMENTS

We do our best to keep our products simple and user friendly. You must have the software required and at least a basic working knowledge and experience with compatible software programs as listed with each individual product description, and how to edit them. Most products are compatible with Adobe Photoshop CS2 (or later), and Adobe Photoshop Elements 6 (or later) and Adobe Photoshop CC; however, please verify software compatibility specs detailed within each individual listing. Our PSD layered templates are typically non-grouped layers in order to keep them PS Elements friendly. Photoshop CS users, feel free to group the layers if you wish. Other editing software programs may be compatible but have not been tested by us, so we cannot guarantee their compatibility.

 

COPYRIGHT

All products are copyright Feather & Sage Design Company under U.S. copyright laws. All rights reserved. Copyright does not transfer with purchases or downloads.

 

EU CUSTOMERS ONLY- VAT

The EU recently made a major change to its VAT regulations (effective in January 2015) that requires businesses are required to collect and pay VAT according to the locations of consumers. Unfortunately, this also applies to independent creators like us, who sell digital products to customers in Europe. If you are from an EU country, please note that all of the products listed are set up to comply with EU law requirements. This also means that all EU based customers will see, and are required to pay the added VAT on their purchases. If you'd like to read more about this you can visit the following link for more details: 

 

INDEMNIFICATION

You agree to indemnify and hold harmless Feather & Sage Design Company, its contractors, its licencors, and their respective employees from and against any and all claims and expenses, including attorneys fees, arising out of your use or purchase of our products, including but not limited to, out of your violation this Agreement. Feather & Sage Design Company makes no guarantee about the viability and usability of our products, and is not responsible for any damages related to their the use.