Q: What is your refund policy?
Due to the nature of digital products, refunds cannot be provided. Please be sure to read through all the specs, details, and requirements prior to purchasing any of our products. If you have any concerns or problems with your download link or files, please contact me immediately and I will do my best to resolve any issues, provide support and/or replacement if necessary.
Q: Do you provide custom design services?
I'm dedicated to stocking the Feather & Sage Design shop with new and fresh top quality designs, and resources. For that reason I am currently not accepting any new custom work at this time.
We highly respect your privacy, and we do not share, sell, trade, or rent personal customer information.
Q: What kind of support do you provide?
Most of our templates will include basic instructions for customization. We also have a dedicated support page on our blog for added support, and useful tips. You can visit the support page here. Of course, if you can't find the topic your looking for, feel free to contact me at any time, I'm here to help.
Q: Do you offer any freebies?
Yep, so glad you asked. We love freebies, and we love offering them. You can find all our freebies on our blog. They come with a Personal Use Only License, but it's a great way to try out some of our products, or use on your personal blog or website. They just can't be sold, shared in whole or in part in any way.
Q: What Professional Print Labs do you recommend?
"What you do today can improve all your tomorrows"
- Ralph Marston
Q: What is your pricing for custom work?
Currently I am not accepting any custom projects
Q: Do you offer Extended Commercial Use License options on premade items?
Yes, visit my shop and you'll now see two options, a Standard License or an Extended License plus their prices. Any questions feel free to contact me.
Q: What software do I need to edit or use your digital products templates?
Most of our premade digital products are compatible with Adobe Photoshop CS2 or later Photoshop CC, and Photoshop Elements (MAC or PC),. Vector files (IE: .AI, .EPS files) are only compatible with vector software like Adobe Illustrator CS2 (or later), and Adobe Illustrator CC. Best to refer to each individual listing for software compatibility which should contain the details. Other editing software programs may be compatible but have not been tested by us, so we cannot guarantee their compatibility.
Q: What web platform do you recommend?
Hands down, that would be Squarespace. No affiliate fees connected with this recommendation... I'm just a Squarespace enthusiast since I started using their platform. After trying many others, I just find that Squarespace overall is super easy to customize, offer professional polished customizable templates, prices are very reasonable, and it's a snap to make changes.